Kauai Puu Poa #313 Cancellation Policy

 

If for any reason, you should need to cancel your reservation there is a $100 Cancellation Fee.

If the cancellation occurs thirty days prior to your scheduled arrival, your initial deposit less the $100.00 Cancellation Fee will be refunded.

If the cancellation occurs between thirty to fifteen days prior to your scheduled arrival, we will provide a 50% refund.

If the cancellation occurs 14 days or less from your scheduled arrival, all monies paid toward the reservation will be retained by Breckenridge Condo Rentals, Inc. unless the unit can be rented to another party for the same dates as the original reservation. If the unit is re-rented for your entire reservation, 50% of your reservation, less the $100.00 cancellation fee, will be refunded.

Failure to make final payment by the due date will be considered a cancellation.

WE WILL OFFER A FULL REFUND IF KAUAI MANDATES A QUARANTINE WITHOUT THE OPTION TO TEST COVID FREE.

Unused accommodations caused by either late arrival or early departure or for “no shows” for any reason whatsoever, are not refundable including but not limited to weather or pandemic related problems such as cancelled flights, closed roads, etc..

Travel insurance is strongly advised.

An important note in these unprecedented times: 

Our goal has always been to provide you with wonderful vacation accommodations for you and your family to make memories for a lifetime.  We also want to make sure you and our community remain safe and healthy during the COVID-19 pandemic. 

At this moment, the island of Kauai is requiring a mandatory 14 day quarantine for all arriving guests and residents in effect indefinitely.  By county orders, you are not allowed to stay in a vacation rental during your quarantine, only at designated hotels.  You can AVOID quarantine beginning October 15th, 2020 if you provide a valid negative COVID test within 72 hours of your arrival.  Some airlines such as Hawaiian, United and American are offering tests on site for a fee (~$250).  You can learn more up to date information at https://www.hawaiitourismauthority.org/

It is our plan for all new reservations to create a 24 hour buffer between guests so our professional cleaners can take the time to thoroughly clean and sanitize our condo after each stay.  Our calendars will reflect those buffer days as being blocked out so you can reserve whatever dates are available.  Our cleaners will be taking extra measures to follow all CDC guidelines for cleaning and sanitizing including wiping down and sanitizing the remotes, light switches, door handles in addition to their normal cleaning procedures.  

In addition, if you make a reservation with us and we are not able to allow you to stay because of government orders in the state of Hawaii or the island of Kauai, we have been working with our guests to allow you to simply change your reservation dates, apply credit to a future stay or we will refund you completely.   

Beginning October 15th, 2020, Hawaii has announced they will continue to have a mandatory quarantine indefinitely however if you can provide valid proof of a negative COVID test result within 72 hours of your arrival, and you do not exhibit any symptoms upon arrival, you will not have to quarantine.  If you do exhibit any symptoms, you will be required to either return to your home at your expense or be quarantined in a designated facility for 14 days.  We are legally not allowed to host guests who are in quarantine.

Therefore, we ask that you ensure you remain healthy, that you be responsible for all costs and arrangements for taking any pre-travel tests and you fulfill any pre-travel requirements such as the completion of a health form so that you will avoid any quarantine.  We will not offer a refund if you fail to take the measures necessary to avoid a quarantine, if your state has travel restrictions, the airlines cancel your flights or you become ill.    We strongly encourage you to purchase travel insurance to protect yourself and others especially if you were to fall ill or be unable to secure a negative COVID test result prior to your stay as well as for any other reason normally covered by insurance.  

As you are considering being our guest, we would ask that if you have been exposed to anyone with the corona virus within 14 days of your arrival or if you are not feeling well, that you plan to reschedule your vacation for another time.  

Kauai is an amazing place to let go of your stressors and enjoy the tropical beauty of the island…we truly believe you will love staying at our condo!